Cancellation & Refund Policy

Last updated: 26 October 2026

Cancelling as a customer

You can cancel from My orders until the store accepts your order, at no charge. After acceptance, contact the store; food already being prepared may not be cancellable.

Cancellations by stores or ZAMY

If a store or ZAMY cancels your order, you are not charged. The reason is shown on your order.

Refunds

Cash or UPI on delivery orders are paid only at delivery, so cancelled orders need no refund. When online payment launches, refunds for eligible cancellations will be returned to the original payment method within 5–7 working days.

Wrong or missing items

Report the issue to support@zamy.in within 24 hours with your order details. We will work with the store to resolve it.

Medicines

Prescription-only medicines are not sold through ZAMY. Pharmacy orders are limited to over-the-counter products and cannot be returned once delivered, except if damaged or incorrect.